8.1 Delivery areas

We currently ship to addresses in the United Kingdom, selected European countries, Canada and the United States. We reserve the right to restrict delivery to certain locations at our discretion.

8.2 Delivery options and timeframes

Estimated delivery timeframes are shown below, at checkout, and in your dispatch confirmation email. These timeframes are provided as estimates only and may vary depending on circumstances outside our control.

 

Delivery may be affected by, including but not limited to:

• Carrier delays or disruption

• Adverse weather conditions

• Public holidays in the origin or destination country

• Customs clearance procedures

• Force majeure events (see clause 14)

This does not affect your statutory rights under applicable consumer protection laws.

United Kingdom - Standard delivery: 7–10 working days (Monday to Friday, excluding public holidays).

Europe - Standard international delivery: 10–12 working days (Monday to Friday, excluding public holidays). Customs clearance may result in additional delays outside of our control.

United States and Canada - Standard international delivery: 10–15 working days from dispatch (Monday to Friday, excluding public holidays). Delivery times do not include potential delays caused by US or Canadian customs authorities.

Express and next-day delivery services are not currently available.

8.3 Delivery charges

Delivery charges are calculated based on order weight, destination, and selected delivery method, and are displayed clearly at checkout before you confirm your order. We may offer free delivery promotions, which are subject to any additional terms communicated at the time.

8.4 Failed delivery

If a delivery attempt is unsuccessful, our carrier will leave instructions for redelivery or collection. If a parcel is returned to us due to non-collection or an incorrect address provided by you, we will contact you. Additional delivery charges may apply for re-dispatch.

8.5 Risk and title

Risk in the products passes to you upon delivery. Title (ownership) passes to you upon receipt of full payment. We retain a lien over any undelivered goods until full payment has been received.

8.6 Lost or delayed parcels

If your order has not arrived within 30 working days of the estimated delivery date, please contact us. We will liaise with our carrier and, where a parcel is confirmed lost in transit, offer you a replacement (subject to availability) or a full refund.